Refund policy

If you wish to cancel an order and receive a full refund you must notify Nannas Farm via email within 24 hours of placing your order.  

We are shipping perishable Products and therefore are not able to accept returns. Unlike items that have a longer shelf life, items that are perishable cannot be restocked or resold.

If you are not completely satisfied with Nannas Farm products for good reason, please contact nannasfarm@nannasfarm.au within seven (7) days of receiving your delivery. We will happily review your order and any reported issues and offer an appropriate resolution which may include replacement of the Product in question, credit towards your next box, or a partial/full refund. Since we are not able to physically access the product, we may ask that you provide photos of the Product label and damage reported. Nannas Farm reserves the right to make the final decision on issuing of refunds, credits or replacement product, at their sole discretion, based on the information and evidence provided by the customer and within the appropriate deadline. Decisions made by Nannas farm are final and at the sole discretion of the company, as per the relevant Australian consumer law for standard returns/refund policy as stated by ACCC.

Due to the perishable nature of our Product, we cannot guarantee the condition of the delivery if the address is incorrectly entered, if a change of address isn’t updated prior to the goods being in transit. Nannas Farm is not liable to replace, refund or compensate the customer in any way if an order is not delivered to the appropriate address within the nominated timeframe, due to error on behalf of the customer. If your order is returned to us because of an incorrect address provided or refusal of delivery when shipped we must dispose of the contents and you will not be refunded. In the event an order is delivered late due to an incorrect address or if you are unable to retrieve on the delivery date without prior notification and thawing/damage occurs, you will not be refunded.

When placing your order, please enter your shipping address carefully, and any other specific delivery instructions to ensure accuracy and review your receipt/account for any errors. If you enter the shipping address incorrectly when the order is placed, please email nannasfarm@nannasfarm.au immediately for correction